Case Support Service Levels

Often clients require additional professional takedown case support. All our takedown cases come without phone or email support. All communication regarding your professionally managed case occurs through the DMCA Online Protection Portal. For client needing a higher than normal level of contact and connection with DMCA.com Takedown professionals, while they are handling your DMCA.com Takedown Case, DMCA.com offers two other monthly professional service programs:

  1. Bronze Case Support Service - $299/month - three or less cases per month
    Support includes:
    1. unlimited phone support up to 1 hour of talk time with your DMCA Takedown Case Professional
    2. unlimited case comment support with your DMCA Takedown Case Professional
    3. search conclusions from DMCA Takedown professional
    4. up to 5 Professional Takedown case preparations
    5. 10% discount on all takedown case pricing
    6. 3 internal support cases with replies - need an answer to a question? Make a case and you get front of line support for a reply back Email DMCA.com for Bronze Level Professional Case Support signup
  2. Silver Case Support Service - $499/month - 5 to 10 cases per month
    Support includes:
    1. unlimited phone support up to 2 hours of talk time with your DMCA Takedown Case Professional
    2. unlimited case comment support with your DMCA Takedown Case Professional
    3. VIP - "Front of Line" email support with your DMCA Takedown Case Professional
    4. search conclusions from DMCA Takedown professional
    5. up to 5 Professional Takedown case preparations
    6. 15% discount on all takedown case pricing
    7. 5 internal support cases with replies - need an answer to a question? Make a case and you get front of line support for a reply back Email DMCA.com for Silver Level Professional Case Support signup
  3. Enterprise Case Support Service - $TBD/month - unlimited cases per month
    Support includes:
    1. this is a quoted service depending on the needs of the client and case load management. Please contact us for a customized service fit. Email DMCA.com for Enterprise Level Professional Case Support signup

Start Your Takedown here: www.dmca.com/takedown/signup

Modified: 02/16/2017
Category: Frequently Asked Question
By: Mr. DMCA Helper
FAQ ID:f1dfe3d6-577b-4e4d-970f-b0d06a8e7a00