To protect content owners, there are a couple situations where our refund is not applicable:

  • when an alleged infringer files a DMCA Takedown counterclaim that is found to be valid or accepted by the ISP/OSP.
  • If the ISP/OSP does not follow DMCA policy or act in its enforcement of copyright infringement.
  • professional DMCA Takedown staff advise the conditions of the takedown are not eligible for a refund.
    Modified: 11/09/2011
    Category: Frequently Asked Question
    By: Mr. DMCA Helper
    FAQ ID:ffff7ca7-8ff6-412b-97e5-47b9d9a11c65
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